Here’s your Shipping Policy updated everywhere to Zodiacharm with the new support email:

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Shipping Policy — Zodiacharm

Welcome to Zodiacharm. This shipping policy outlines how we process, ship, and deliver your orders.

Order Processing Times

• All orders are processed within 1–3 business days, excluding weekends and public holidays.

• If your order contains items on backorder, additional processing time will be required. These timelines will be communicated during checkout and via email updates.

Backorders

• Some items may be on backorder due to high demand.

• Backordered items are expected to ship by February 18th.

• As a token of appreciation for your patience, we are including a second bracelet free for orders affected by this delay. This applies only to orders placed during the promotional period.

Shipping Times

Once your order ships, typical delivery windows are:

• United States: 7–15 business days

• International: Varies by destination and carrier

You will receive an email with tracking information as soon as your order has been dispatched. Please allow up to 48 hours for tracking updates to reflect.

Shipping Costs

• Calculated and shown during the checkout process.

Tracking Your Order

• After shipment, a tracking number will be emailed to you.

• Use this number to monitor your delivery status.

Changes to Orders

If you need to modify your order or update your shipping address, please contact us at support@zodiacharm@gmail.com within 24 hours of placing your order.

Shipping Delays

While we strive to meet all timelines, unforeseen delays can occur due to high demand or external factors. If your order is delayed, we will notify you via email with updated timelines.

Customs, Duties, and Taxes

For international orders, any customs fees, duties, or taxes are the customer’s responsibility. These charges are determined by your country’s regulations and are not included in product prices or shipping fees.

Frequently Asked Questions

1) What if my order is delayed?
For backordered items, we will send regular updates, including the expected shipping date. Once shipped, tracking details will be provided.

2) How can I qualify for the free second bracelet?
If your order is affected by a backorder delay during the promotional period, the free bracelet will be automatically added.

3) Can I cancel my order if it is delayed?
Yes. If your order is delayed and you prefer to cancel, email us at support@zodiacharm@gmail.com and we will assist with a cancellation or alternatives.

Contact Us

We are here to help. For questions about shipping, orders, or policies, reach us at:
📧 support@zodiacharm@gmail.com

We appreciate your patience and understanding. We are committed to making your Zodiacharm experience smooth and positive. Thank you for shopping with us.